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DISTANCE-SELLING SERVICE
Request a home delivery from one of our boutiques.
Discover our collection, personalize your purchase and ask for a delivery at the address of your choice from one of our Lancel store.
Contact one of our team in store by phone or Whatsapp or make an appointment online for a private virtual shopping session.
You can also pick up your purchase directly in store.
Our services are available in the following stores:
Contact one of our team in store by phone or Whatsapp or make an appointment online for a private virtual shopping session.
You can also pick up your purchase directly in store.
Our services are available in the following stores:
*For deliveries in Metropolitan France, delivery costs of 9€ by Chronopost are free for all orders over 120€.
For international deliveries, DHL shipping fees depend on the destination and will be indicated during the order (custom fees are at our customer's expense).
You may pay by credit card (Visa, Mastercard, Amex) or wire transfer.
In case of return, we invite you to contact the store in order to receive a return form to fill out and include in your return package. Return costs are at our customer's expense (we recommend a tracked shipping), except in cases of damaged product or issue during the delivery of your order. The return request must be made in writing via the store's email address or WhatsApp. Refunds will be proceed within 14 days once the return received, on the payment method used during the order. To get more information, we invite you to contact one of our stores or our Customer Service Team assistance@lancel.fr.
For international deliveries, DHL shipping fees depend on the destination and will be indicated during the order (custom fees are at our customer's expense).
You may pay by credit card (Visa, Mastercard, Amex) or wire transfer.
In case of return, we invite you to contact the store in order to receive a return form to fill out and include in your return package. Return costs are at our customer's expense (we recommend a tracked shipping), except in cases of damaged product or issue during the delivery of your order. The return request must be made in writing via the store's email address or WhatsApp. Refunds will be proceed within 14 days once the return received, on the payment method used during the order. To get more information, we invite you to contact one of our stores or our Customer Service Team assistance@lancel.fr.